Operations Support Representative

About the role

The Support Representative is responsible for supporting collection operations by processing time-sensitive documents, managing administrative workflows, and maintaining accurate records. This role ensures that documentation is handled confidentially, data is entered accurately, and internal teams have the resources needed to perform effectively. The Support Representative partners with Collectors and Leadership teams to support daily operations and maintain workflow efficiency.

Responsibilities

• Process time-sensitive documents while maintaining confidentiality and accuracy
• Handle administrative duties including attorney correspondence, dispute documentation, and certified mail processing
• Perform clerical tasks such as copying, filing, and document organization
• Maintain accurate data entry within internal systems to support recovery processes
• Manage multiple priorities while maintaining high attention to detail
• Maintain office supply inventory and support operational needs
• Work both independently and collaboratively to meet daily production goals

Requirements

• High school diploma or GED
• Strong attention to detail and ability to manage multiple tasks
• Demonstrated ability to work with confidential or sensitive information
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Consistent work history with at least one role demonstrating stability and longevity

Qualifications

• Prior experience in collections, healthcare revenue cycle, or administrative support
• Familiarity with HIPAA and FDCPA guidelines
• Experience working in a fast-paced, deadline-driven environment

Skills

• Microsoft Office proficiency (Excel, Word, Outlook)
• Attention to detail
• Confidentiality and data accuracy
• Administrative tasks (copying, filing, document organization)
• Time management and prioritization
• Collaboration and teamwork

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA options available
• 401(k) with company match
• Paid wellness time and holidays
• Employer-paid life insurance and long-term disability
• Opportunities for internal growth and advancement

Pay

Starting at $16.00 to $17.00 per hour

Schedule

Full-time, Monday to Friday, 7:30 AM to 4:30 PM ET