Operations Support I - Temporary

Job Description

This position provides technology hardware support and problem-solving for computer-related tasks. Ensure outstanding service is delivered to internal and external customers. This position will maintain an accurate inventory of all OSDH technology assets. Working collaboratively across internal program areas and stakeholders, this position will deliver technological hardware solutions that assist program areas in meeting the agency’s missions. This position will advise the leadership team of current costs and renewal options for technology hardware.

Position Responsibilities / Essential Functions

• Responsible for overall daily technology hardware support for OSDH. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users.
• Provides expertise in the effective operation of hardware solutions.
• Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements.
• Defines business processes as they relate to system enhancements. Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solutions recommendations as appropriate.
• Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develop job aids and provide documentation to support training activities. Maintain a repository for the training for employees.
• Tracks and resolves business and technical hardware issues in a timely manner. Works closely with the OMES IT helpdesk to communicate and resolve reported problems.
• Create, update, and maintain a Hardware Support knowledgebase of procedure documents related to successful mission of this position.
• Maintain inventory and management of all hardware assets used by OSDH employees.
• Create and track the cost of all OSDH hardware assets.
• Maintain renewal information and communicate with program areas and IT Contract Monitor to renew technology hardware as needed.

Education And Experience

• Bachelor's degree (B.A or B.S) or equivalent related experience and/or training.
• Preferred Qualification - Three or more years in application administration and licensing, one year or more in developing documentation and user help guides or an equivalent combination of education and experience.
• One or more years in vendor engagement with technology implementation outcomes.