Operations Support Coordinator

Job Summary

The Operations Support Coordinator serves as the centralized operational communication hub for the facility, ensuring structured intake, ownership, and resolution of internal and external operational correspondence. This role is responsible for protecting leadership bandwidth by streamlining communication flow, coordinating cross-functional workflow, and ensuring timely, accurate responses to operational inquiries.

Essential Duties And Responsibilities

• Serve as the primary intake point for operational communication within the facility.
• Identify recurring operational issues with an emphasis on root cause analysis while maintaining issue logs for KPI tracking.
• Improve operational efficiency by troubleshooting communication gaps and coordinating with various departments to reach timely resolutions.
• Work cross-functionally with Inbound, Outbound, Crossdock, and Administrative teams to research issues and ensure resolution.
• Analyze current communication workflows and SOPs and assist in the development of process improvements with cross-functional teams.
• Act as an internal subject matter resource for operational communication standards and documentation requirements.
• Oversee priority requests and manage communication flow to ensure expected completion timelines are met.
• Maintain response time standards and structured documentation for audit readiness and compliance support.
• Track trends in operational inquiries and provide reporting to leadership when patterns impact productivity or service.
• Perform other duties and tasks assigned by facility leadership.
• Serve as a company resource with a strong focus on operational excellence and internal customer support.

Qualifications

• Excellent verbal and written skills.
• Knowledge and ability to enter data in Logistics software.
• Excellent problem-solving and resolution skills.
• Ability to work under pressure situations.
• Ability to multi-task.
• Detail-oriented.
• General office management experience.

Education And/or Experience Required

• High School education required.
• College or some college preferred.

Physical Demands

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance