Operations Support Coordinator
About The Training Center
The Training Center is a New Jersey-based trade school and leader in career development programs for the skilled trades. We provide top-rated training programs across HVAC, Electrical, Plumbing, Welding, Boiler Operation, and more. Our training supports state licensing, national certification, and career development. For over 40 years, we have helped thousands of industry professionals start a successful career in the trades.
The Role
Support student enrollment, program administration, and operational logistics while delivering exceptional service that contributes to student success. Point of contact prospective and current students, ensuring a seamless experience from enrollment through completion.
Job Structure
Student & Customer Support: Answer incoming calls, texts, and emails; resolve routine questions on programs, scheduling, course access, and next steps. Support a largely Spanish-speaking customer base; bilingual English/Spanish is strongly preferred. Problem solve and handle escalations to the right team member with clear documentation.
Enrollment, Records, and Compliance Administration
Process registrations, applications, and required documentation with accuracy and complete audit trails. Maintain clean student records, attendance, course status, and outcomes in our systems. Handle billing support: invoices, purchase orders, receipts, and payment follow-ups as needed.
Scheduling & Proctoring
Schedule student exams, make-ups, and proctoring sessions (often starting 5–6pm and lasting ~1 hour). Support evening class operations (6–7pm coverage) based on the selected schedule option. Process student certifications and related program tasks.
Systems, Process, and Team Coordination
Learn and navigate new software tools quickly (CRM, LMS, VOIP/chat/email workflows, and internal trackers). Spot recurring issues (missed steps, frequent questions, bottlenecks) and suggest practical fixes. Work closely with instructors and operations leadership to keep programs running smoothly.
Schedule Requirements
This is a full-time (40 hours/week), Monday–Friday role with schedule flexibility between two approved options that both meet school coverage needs:
- Option 1: Split Schedule 3 days: 11:00am–7:00pm 2 days: 8:00am–4:00pm
- Option 2: Late-Week Coverage Schedule Monday–Thursday: 10:00am–7:00pm (9-hour days) Friday: 10:00am–2:00pm or 9:00am–1:00pm
Skills & Experience Requirements
Excellent computer skills with the ability to efficiently navigate student information systems, CRM platforms, enrollment database and LMS related tools. Highly proficient in data entry, record management, and system navigation. Strong technical aptitude with the ability to efficiently navigate multiple applications. 2+ year experience in an administrative, operations, customer service, or coordinator role (education, training, healthcare, or another high-volume environment is helpful). Strong accuracy with data entry and documentation (you catch missing fields, mismatched names, incomplete forms). Comfortable working across multiple systems (CRM/LMS, spreadsheets, email, scheduling tools); able to learn new applications with minimal ramp time. Professional communication skills—clear, direct, and respectful in writing and on the phone. Reliable in-person attendance and punctuality for the selected schedule. A key requirement is reliable coverage for late-day student services tied to evening classes and proctoring. Proficiency with student information and enrollment management system.
Answer Incoming Calls, Texts, and Emails; Resolve Routine Questions on Programs, Scheduling, Course Access, and Next Steps
Highly preferred: Bilingual English/Spanish (written and verbal). Experience supporting payments, invoices, purchase orders, or employer-sponsored enrollments. Experience in student services, testing/proctoring, or scheduling (related software platforms).
Work Environment & Benefits
In-office role at our Branchburg NJ location with a fast-paced, student-facing workload. Training on internal systems, workflows, and program requirements. Benefits: Competitive salary range, Health, Life, dental and vision insurance, Retirement Plan 401K with company matching, PTO (paid time off), Opportunity to work in a dynamic and supportive environment. Be part of a team that is passionate about helping others achieve their career goals.
Additional Details
The Training Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We value diversity at our company.