Operations Support Associate

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Strong communication skills.
• Ability to work in high-pressure situations.
• Strong problem-solving skills.
• Self-motivated.
• Detail-oriented.

What we offer

• 401(k)
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• Pet Insurance
• Employee Stock Purchase Plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with vendors
• Volunteer opportunities to support local communities
• Training, Development & Growth Opportunities
• Diversity, Equity and Inclusion

Pay Range

$18.82 - $22.00 hourly

Who We Are

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Respond to drivers' needs and questions regarding schedule, loads, paperwork, etc.
• Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Provide operational and/or administrative support to terminal leadership as necessary.
• Proactively work to assist others in achieving the organization's objectives.