Operations Supervisor, Warehouse

About the Company

Riverstone Logistics (RLX) is a supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company, using our talents to love our neighbors, serve our communities, and improve our industry. Our people, called Extra Milers, bring integrity and care to every mile.

About the Role

The Operations Supervisor will oversee the day-to-day functions of Inbound Operations, including unloading customer product into our Hub and managing inventory locations prior to outbound activity. This role also assists in monitoring and troubleshooting delivery issues proactively. Most time will be spent in the office or warehouse, maximizing site performance through feedback and coaching.

Responsibilities

• Oversee day-to-day delivery operations, including monitoring morning loadout/check-in, delivery activity, motor carrier needs, and customer service.
• Ensure timely reporting of loadout/returns compliance and motor carrier compliance within client standards.
• Maintain professional relationships with location management, peers, motor carriers, client employees, and other department managers.
• Supervise and review route monitoring using client-specific software.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify customers of their time windows for next-day delivery.
• Perform other duties as assigned (may vary based on client requirements).

Requirements

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience with Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including conflict resolution.
• Ability to adapt to changes in a fast-paced environment and embrace new technology.
• 2-3 years of Operations or final mile delivery experience preferred.

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
• Listening

Physical Demands and Work Environment

The employee is regularly required to remain stationary for long periods, work in a standing position, and communicate effectively with coworkers and stakeholders. The role may involve occasional movement within the work area and handling of objects. Extended work hours and travel may be required.