Operations Specialist III - Strategic Opportunities

Specific Duties, Activities and Responsibilities

• Document Review: Thoroughly review and confirm the loan origination documents to ensure accuracy and compliance.
• MSP (Mortgage Servicing System): Thoroughly review and confirm the data within the MSP system to ensure its accuracy and reliability.
• AIQ (Document Repository): Review, download, and confirm the loan documents.
• Quality Control Review: Review and complete a QC sheet per loan.
• Case Management: Maintaining and organizing case files, tracking deadlines, and ensuring all necessary documentation is submitted in a timely manner. Ensure all deadlines are met, maintain workloads and process flow within the team, and distribute workloads as necessary.
• Communication and Collaboration: Responding to various emails, providing accurate and timely information, and maintaining client systems with current information regarding the onboarding process.
• Compliance Monitoring: Ensuring all activities adhere to internal policies, state laws, and federal regulations.
• Review of Financial Documents: Reviewing payoff statements, payoff histories, and previous monthly statements to ensure accuracy and completeness, addressing any discrepancies as needed.
• Issue Escalation and Support: Escalating any issues as needed and assisting with the training of new staff.

Job Requirements

• Bachelor’s Degree Preferred or Paralegal Certificate
• 5+ years of default law experience
• Strong knowledge of foreclosure process
• Understanding of judicial and non-judicial foreclosure processes
• Previous default industry experience
• Analytical document review capabilities
• Able to respond appropriately to constructive feedback from management
• Self-starter with exceptional ability to identify and solve problems
• Ability to recognize changing environments and think analytically

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth