Operations Specialist II

Responsibilities

• Manage international and domestic shipments across air, ocean, and ground modes from booking through final delivery
• Cook up routing, carrier selection, and scheduling to ensure on-time, cost-effective delivery
• Oversee documentation including bills of lading, customs paperwork, invoices, and shipping instructions
• Serve as a primary point of contact for assigned accounts, ensuring a high level of service and responsiveness
• Proactively communicate shipment status, resolve delays, and manage exceptions
• Build strong client relationships and identify opportunities to expand service offerings
• Negotiate rates and capacity with carriers, airlines, trucking providers, and other logistics partners
• Maintain strong vendor relationships to support service reliability and cost optimization
• Monitor carrier performance and enforce service-level agreements
• Ensure adherence to international trade regulations, customs requirements, and company policies
• Support audits, documentation accuracy, and risk mitigation related to import/export activity
• Stay current on evolving logistics regulations and best practices
• Analyze shipment data, KPIs, and operational metrics to identify improvement opportunities
• Troubleshoot service failures, resolve escalations, and implement corrective actions
• Drive continuous improvement initiatives aligned with AIT’s high-performance culture
• Partner cross-functionally with pricing, sales, customs brokerage, warehousing, and finance teams
• Contribute to process improvements, SOP development, and operational training

Qualifications

• High School Diploma or GED with 6 years of work experience in relevant field (required)
• Bachelor's Degree in Logistics, Supply Chain, Business, or related field (preferred)
• 3+ years of experience in freight forwarding, logistics, or transportation operations (required)
• 2+ years work experience with import/export documentation and customs compliance (preferred)
• Strong understanding of multimodal transportation (air, ocean, ground) and global shipping processes
• Moderate proficiency with logistics systems, ERP/TMS platforms, and Microsoft Office
• Experience in a global 3PL or freight forwarding environment
• Knowledge of specialized verticals (e.g., life sciences, high-tech, automotive)
• Problem-solving and decision-making skills
• Clear communication and cross-functional collaboration abilities
• Strong organizational and multitasking capabilities in a fast-paced environment
• Customer-centric mindset and strong relationship management skills
• IATA certification (preferred)
• FIATA certification (preferred)
• APICS certification (preferred)