Operations Specialist II

Essential Functions

• Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records
• Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff
• Participate in maintaining the data integrity of account information stored in the Company internal systems
• Provide the departmental support functions on Client as assigned
• Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
• Affirmatively complete daily reports and worksheets as required by both Client and Management
• Ensure accurate order entry and release of same information to staff as needed
• Answer customer billing questions
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments
• Absolutely assist in accurately tracking Client activities and complete daily spreadsheets
• Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same
• Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
• Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials

Core Behaviors

• Demonstrate to comply with Custom Goods’ Core Behavior: Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust Required

Education And Experience

• High school diploma or GED and two years’ related experience
• Experience in distribution/fulfillment environment is preferred
• Knowledge of Microsoft Office/Outlook/Warehouse Management System (WMS)
• Have excellent oral and written communication skills
• Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing