Operations Specialist II

About the role

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create workflow synergies with its clients and business partners. The firm is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its practice areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Responsibilities

• Process SCRA/BK checks and perform quality control review based on client and legal procedures.
• Prepare affidavits for client/attorney execution.
• Draft and upload detailed foreclosure chronologies.
• Handle client requests for foreclosure timeline information.
• Assist with all other team-related functions, including client updates and process improvement.
• Run SCRA/BK checks and confirm via automation.
• Perform quality control of all SCRA and BK checks uploaded to client systems.
• Assist with process improvement and file management.
• Communicate with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks.
• Provide client communications surrounding SCRA/Pacer and chronologies.

Requirements

• Bachelor’s degree required or default related experience.
• Basic foreclosure knowledge preferred.
• Experience with client systems, Excel, and Word.

Skills

• Proficiency in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Strong written and verbal communication skills.
• Excellent customer service to internal and external customers.
• Ability to identify and solve issues in a timely manner.
• Team player willing to assist others in the department.
• Extremely organized with strong multitasking abilities.
• Conscientious with respect to work completion, deadlines, time management, and attendance.
• Takes initiative in the face of obstacles and identifies and takes action on necessary tasks.
• Demonstrates commitment to the firm’s vision, mission, and core values.
• Analytical, detail-oriented, and capable of working at a fast pace.
• Develops professional relationships and builds rapport with others.
• Strong work ethic and willingness to adapt to change.

Schedule

11:00 AM – 8:00 PM EST (fully remote).

Benefits

• Company-paid life and disability insurance plans.
• Medical, dental, and vision plans with prescription coverage.
• 401(k) retirement savings plan.
• Flexible scheduling (within reason, depending on position).
• Generous PTO plan for all full-time employees.
• Full equipment station at no cost for remote employees, including dual monitors.
• Employee Assistance Plan offering free 24/7 counseling and consulting services.
• Wellness programs and employee discounts.
• Learning and development training opportunities for personal and professional growth.