Operations Specialist II

Purpose

The Operations Support Specialist II will be responsible for processing SCRA/BK checks and performing quality control review based on client and legal procedures, as well as preparing affidavits for client/attorney execution. Drafting and uploading detailed foreclosure chronologies, as well as handling client requests for foreclosure timeline information. The specialist will also assist with all other team related functions, providing clients with updates and process improvement with the team.

Specific Duties, Activities and Responsibilities

• Run SCRA/BK Checks
• View and confirm SCRA/BK Checks via automation
• Perform Quality Control of all SCRA and BK checks uploaded to client systems
• Prepare affidavits
• Prepare Chronologies
• Client Communications surrounding SCRA/Pacer and Chronologies
• Assist with process improvement and file management
• Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks

Job Requirements

• Bachelor’s Degree required or (3) Default Related Experience
• Basic foreclosure knowledge preferred
• Experience with Client Systems, Excel, and Word
• General Competency Factors: Basic foreclosure knowledge
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Company Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth

About the Role

This position is fully remote and the hours are 11:00AM-8:00PM EST.

Qualifications

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.