Operations Specialist II

Responsibilities

• Support property operations by auditing and completing service requests, ensuring accuracy within SLAs.
• Work with URT to process properties daily, communicate with utility providers, and prepare account maintenance activities.
• Support activity billing by processing account changes and ensuring billing accuracy.
• Collaborate with Account Managers and internal departments to resolve issues and support client needs.
• Achieve departmental performance goals, including on-time pre-bill processing and billing completion targets.
• Maintain accuracy, quality, and productivity standards across all assigned functions.
• Participate in cross-training initiatives and process improvement efforts.

Qualifications

• Associate's degree, bachelor's degree, or equivalent work experience preferred.
• Minimum of two (2) years of experience in an operational, billing, accounting, analytical, or data-driven environment.
• Experience with high-volume transaction processing is preferred.
• Strong numerical aptitude, attention to detail, and excellent data entry and validation skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Demonstrated critical thinking and problem-solving abilities with minimal supervision.
• Ability to research, analyze, and resolve issues independently.
• Effective verbal and written communication skills.
• Strong interpersonal skills with the ability to collaborate across departments.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to adapt quickly to changing priorities and business requirements.
• Strong sense of urgency and commitment to meeting deadlines.

Pay

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on location, qualifications, and individual performance. Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the terms of the applicable plan and role.