Operations Specialist - Full Time

Role Overview: This position involves facilitating patient visits and supporting healthcare providers by managing appointment schedules, preparing patients, verifying demographics and insurance information, and serving as a primary contact for patients. Key Responsibilities Coordinate complex appointment schedules and daily activities in a multispecialty medical setting.Assist patients with pre-examination records, manage patient materials, and communicate scheduling updates.Process administrative tasks such as insurance verification, ABN forms, and appointment communications.Navigate multiple electronic applications and devices, including tablets, kiosks, and text notifications.Provide excellent customer service, handle difficult situations with professionalism, and adapt to changing departmental needs. Qualifications & Skills High school diploma or GED with at least one year of customer service experience in administrative or healthcare settings.Proficiency in Windows applications, internet use, and electronic health records preferred.Strong organizational, multitasking, and communication skills, including face-to-face and electronic interactions.Ability to remain calm under stress, display empathy, and work independently with goal-oriented focus.Flexibility to adjust schedules and perform cross-coverage or travel as needed.Medical Terminology course completion or willingness to complete within six months is required. Additional Requirements: Ability to handle diverse patient needs, potentially complete Basic Life Support (BLS), and participate in pre-recorded interviews as part of the selection process.