Operations Manager – Full-Time

Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.

About the role

As an Operations Manager, you’ll help shape operations, support our dedicated field teams, and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Responsibilities

• Guide your team with clarity, confidence, and a motivating presence; build trust through open communication, approachability, and accountability.
• Champion a culture that is safe, inclusive, and performance-driven; promote engagement and ensure compliance with safety policies.
• Execute branch-level strategies aligned with company goals; plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.
• Manage the branch’s profit and loss, making data-driven decisions to drive profitability; monitor KPIs including revenue, labor costs, maintenance, and safety.
• Partner with sales to identify and pursue growth opportunities; support customer retention and account growth through exceptional service.
• Set clear goals and metrics, ensuring strong follow-through; own outcomes by holding yourself and your team accountable for results.
• Manage staffing levels in alignment with business needs; oversee daily and weekly scheduling of work crews and ensure optimal route execution.
• Track hours, manage pay approvals, and oversee payroll submission; coach employees on performance, administer discipline when necessary, and foster strong employee relations.
• Use data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth.
• Operate with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success.
• Build strong, positive relationships with employees, customers, and cross-functional partners; serve as the face of your branch in the community and with clients.
• Partner with HR, Finance, Sales, Maintenance, and other departments to align operations, support initiatives, and ensure service delivery.
• Promote and represent the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism.
• Ensure regular and predictable attendance, including being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.
• Provide direct and/or indirect supervision of workers, including assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions.
• Be available to respond to staffing or operational needs outside standard work hours.

Requirements

• 1 year of operations experience; waste management or driver operations a plus; jet vac experience highly preferred.
• No experience managing teams required—1 year preferred.
• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively across teams and departments to achieve shared goals.
• Strong project management skills: plans, organizes, and executes initiatives efficiently, ensuring timelines and deliverables are met.
• Demonstrates reliability, accountability, and a commitment to high-quality results.
• Strong problem-solving and adaptability skills; anticipates challenges, identifies solutions, and adjusts to evolving business needs.

Physical requirements

• Lifting: Up to 25 lbs.
• Sitting/Standing: Primarily desk-based with moderate standing or walking.
• Dexterity: Ability to use computers, phones, and standard office equipment.
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work.

Benefits

• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Short- and long-term disability insurance.
• Indemnity insurance for extra protection.
• Paid time off and holidays.
• Training programs for learning and career advancement.
• A culture of respect, safety, and growth, with a people-focused approach to leadership.