Operations Service Coordinator

What You’ll Do (Responsibilities)

• Responsible for planning daily work assignments for the team, communicating targets and monitoring results throughout the course of the shift.
• Responsible for measuring and reporting results to direct team and Market leadership.
• Have the ability to motivate the team to perform at the highest level in order to meet internal performance requirements and external customer expectations.
• Aid in procedural training of new Record Center Specialists.
• Individual and team responsibility for customer transactions
• Process all incoming orders including, scanning carton barcodes and locations, storing items in the record center, downloading scanned information, investigating and resolving all exceptions, and closing the order in SafekeeperPlus.
• Process retrieval orders including pulling the items, verifying items, closing service orders on SafekeeperPlus, manifesting all orders, and preparing for shipment to the customer.
• Process all internal moves including pulling customer material from one location and storing it in another location, investigating all exceptions, and closing all work orders in SafekeeperPlus.
• Research and resolve discrepancies encountered during the above processes and communicate difficult issues or problems to the supervisor.
• Prepare and process all record center paperwork necessary to accomplish the above processes.
• Observe all safety procedures and report safety issues.
• Perform other duties as assigned.

What You’ll Bring (Skills & Qualifications)

• Must be 18 years of age or older and successfully meet the background check and drug screen requirements.
• Attention to detail, ability to read and write, professional communication skills.
• Strong organizational skills.
• Ability to understand and execute instructions and perform routine problem-solving.
• Ability to make judgments and decisions independently and in conjunction with others.
• Ability to perform repetitive work moves, destruction, permanent withdrawals, and any other projects requested.
• Ability to work the shifts provided based on the volume dictated by our business.
• Able to work in a dusty environment, fast-paced, the environment that is not climate controlled.
• Able to work overtime as required.

What We Offer (Benefits)

• Competitive Compensation and Benefits aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.
• Company-paid essentials like uniforms, safety footwear, masks, and gloves.

Call to Action

If you're ready to drive your career forward with a company that values your skill and dedication, apply today!