Services Operations Coordinator

About the role

Under the direction of the Services Operations Director, this role coordinates the daily execution of service operations activities across field services, TotalCare programs, start-up and commissioning activities, health assessments, emergency response work, outage support, spare parts fulfillment, and customer service initiatives.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced service environment.

Responsibilities

• Coordinate daily service activities including preventive maintenance, corrective maintenance, emergency service calls, outages, inspections, and health assessments.
• Schedule and dispatch field service personnel, subcontractors, and specialty resources.
• Track service work orders from initiation through completion and invoicing.
• Maintain visibility of technician utilization, availability, certifications, and travel requirements.
• Support mobilization and demobilization activities for field service projects.
• Coordinate execution of TotalCare agreements and long-term service contracts.
• Track contract deliverables, preventive maintenance schedules, inspections, reporting requirements, and customer commitments.
• Affirm contract milestones and service obligations are completed on time.
• Aid in customer performance reviews and contract renewals.
• Support planning and execution of outages, equipment overhauls, coil replacements, refrigerant recovery projects, glycol services, and commissioning activities.
• Coordinate labor, tooling, equipment rentals, consumables, and site logistics.
• Monitor project schedules and communicate changes to internal stakeholders and customers.
• Track project progress and assist in identifying schedule risks and resource constraints.
• Serve as a primary point of contact for customer service requests.
• Coordinate customer communications related to scheduling, technician arrival, reports, and project updates.
• Maintain strong customer relationships through responsive communication and professional service.
• Coordinate technician travel, lodging, rental vehicles, site access requirements, and safety documentation.
• Track inventory requirements, spare parts availability, and material deliveries.
• Cook up procurement requests and vendor support activities.
• Maintain service schedules, dashboards, KPIs, and operational reports.
• Track service revenue, backlog, utilization, response times, and contract performance metrics.
• Ensure timely collection and filing of field reports, service documentation, and closeout packages.
• Support CRM, ERP, E-Hub, and service management systems.
• Aid in developing standardized service processes and operating procedures.
• Identify opportunities to improve efficiency, customer satisfaction, technician utilization, and operational performance.
• Support implementation of new service programs, technologies, and business initiatives.

Requirements

• Associate’s degree in business, Operations Management, Engineering Technology, Construction Management, or related field preferred.
• Equivalent combination of education and experience may be considered.
• 3 - 5 years of experience in service operations, field service coordination, construction operations, maintenance operations, project coordination, or related industry.
• Experience supporting industrial, HVAC, power generation, energy infrastructure, mechanical, electrical, or refrigeration systems preferred.
• Experience coordinating field personnel and service schedules preferred.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to prioritize and manage competing demands.
• Proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, CMMS, or service management software preferred.
• Understanding scheduling, logistics, procurement, and project coordination principles.
• Ability to interpret service reports, schedules, and operational metrics.

Skills

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to prioritize and manage competing demands.
• Proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, CMMS, or service management software preferred.
• Understanding scheduling, logistics, procurement, and project coordination principles.
• Ability to interpret service reports, schedules, and operational metrics.

Benefits

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Full-time, Exempt. Up to 5% travel may be required.