Service Operations Coordinator

About the role

Sparkbit360 is seeking a Service Operations Coordinator for hands-on work centered on workflow control and the day-to-day demands of marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight. The position applies service operations coordination within brand campaign operations to live work, making accuracy and traceable follow-through more important than superficial speed.

The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Responsibilities

• Review the workflow by helping the team keep recurring work organized by owner and status.
• Maintain the workflow by helping the team check incoming requests for completeness.
• Track the workflow by helping the team route work to the correct next step.
• Own the workflow by helping the team track unresolved exceptions through closure.
• Coordinate the workflow by helping the team document process issues that repeatedly slow execution.

Capabilities That Matter

• Use Cross-Functional Coordination and Process Improvement confidently.
• Apply Service Operations Coordination without losing track of exceptions, owners, or deadlines.
• Document Workflow Management decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Data Accuracy, especially when escalation is required instead of assumption.

Pay

Base salary: $44,000–$66,000 per year.

Schedule

Full-time. 100% remote within the United States.