Services Operations Coordinator

Responsibilities

• Process high volumes of incoming SOW requests, dispatch orders, and new orders in the service management platform, ensuring accuracy and timely turnaround.
• Review/edit SOWs for accuracy, consistency, and adherence to organizational standards prior to client delivery.
• Manage order setup in the ERP system, ensuring opportunities are entered accurately to support correct downstream processing and billing.
• Cook up with client success and finance to support accurate and timely invoicing.
• Manage partner support, serving as the primary operational point of contact for contract onboarding, system setup, and ongoing support needs.
• Conduct quarterly business reviews for applicable partner support clients.
• Maintain the accuracy of the services pipeline, including proactive outreach to stakeholders to ensure opportunity data is current and complete.
• Support cross-functional collaboration between sales, client success, project management, and accounting.
• Maintain accurate subcontractor logs and documentation.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field, and/or five years of equivalent experience.
• Proven experience in operations coordination, order processing, or a similar role, preferably within a service-oriented or managed services IT environment.
• Hands-on experience with ERP systems, including order entry, opportunity management, and subscription or billing setup.
• Familiarity with service management and ticketing platforms; experience with customer support portals a plus.
• Strong attention to detail with experience in quality assurance, process documentation, document/SOW review, and document/SOW editing.
• Ability to manage high-volume, process-driven workloads accurately and efficiently across concurrent priorities.
• Excellent written and verbal communication skills for internal coordination and documentation.
• Analytical ability to interpret data and support operational decisions.
• Adaptability to a fast-paced, dynamic environment with evolving processes and tooling.
• Experience with NetSuite and Zendesk are preferred.

Pay

Salary is commensurate with experience, with a target range of $65,000–$80,000 annually based on qualifications and market alignment.