Service Operations Coordinator

About the role

Novra Corp is hiring a Service Operations Coordinator to strengthen workflow control across strategic marketing, communications, campaigns, research, content, client coordination, and execution. This role ensures every handoff shows what is complete, what is pending, and who owns the next step within strategic marketing operations.

Responsibilities

• Own the Service Operations Coordinator workflow by helping the team check incoming requests for completeness.
• Coordinate the workflow by routing work to the correct next step.
• Review the workflow by tracking unresolved exceptions through closure.
• Maintain the workflow by documenting process issues that repeatedly slow execution.
• Track the workflow by keeping recurring work organized by owner and status.

The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Qualifications

• Use Service Operations Coordinator Workflow and Workflow Management confidently in strategic marketing operations.
• Apply Data Accuracy without losing track of exceptions, owners, or deadlines.
• Document Brand Intelligence Support decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Customer Support, especially when escalation is required instead of assumption.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.