Operations Scheduling Coordinator I (Questar) - Salt Lake City, UT

About the role

The Operations Scheduling Coordinator plays a critical role in optimizing operational activities and ensuring work is planned, scheduled, and executed safely and efficiently. This role involves coordinating and dispatching daily field operations activities, scheduling operational work, resolving customer and operational issues, supporting meter set processes, generating reports, and providing administrative support.

Responsibilities

• Coordinate and dispatch daily field operations activities, prioritizing work assignments and responding to emergency service requests.
• Schedule and align operational work with customer line-location requests, excavation projects, meter work, and construction activities.
• Resolve customer and operational issues by addressing service order discrepancies, address and mapping errors, and Customer Care requests.
• Support commercial and residential meter set processes, service line modifications, and main extension projects through accurate documentation and coordination.
• Maintain operational records by issuing and completing service orders, processing city clearances, and managing emergency and safety-related documentation.
• Generate reports and provide administrative support for field operations, ensuring data accuracy and regulatory compliance.

Requirements

This role requires a High School Diploma or equivalent and minimal experience. Key skills include strong interpersonal, customer service, and communication skills, proficiency with Microsoft Office applications, and the ability to prioritize multiple tasks, perform effectively in fast-paced environments, and make sound decisions under pressure.

Qualifications

• High School Diploma or Equivalent
• Minimal Experience Required
• Strong Interpersonal, Customer Service, and Communication Skills
• Proficiency with Microsoft Office Applications
• Ability to Prioritize Multiple Tasks, Perform Effectively in Fast-Paced Environments, and Make Sound Decisions Under Pressure
• Capable of Providing Clear Instructions, Resolving Issues and Customer Concerns with Minimal Supervision, and Evaluating Outcomes
• Flexibility to Support On-Call Rotations, Shift Work, Weekends, Holidays, and Emergency Operational Requirements as Needed

Skills

Skills required for this role include the ability to understand, remember, and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports, and communicate with individuals via telephone.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.