Operations Program Manager, Content Onboarding Operations

About the role

Our client, a Top Fortune Tech Company, is looking to hire an Operations Program Manager, Content Onboarding Operations in Seattle, WA.

Pay

Pay Rate Range: 80-90/hr on W2, depending on experience; 8+ Months contract position with potential extension or conversion.

Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

Requirements

• Experience with content delivery pipelines, feed management, or streaming media operations
• Experience working with international partners across multiple time zones and locales
• Familiarity with self-service tooling platforms and product feedback loops
• Comfort operating across BD, Product, and Engineering in a fast-moving environment
• Track record of building operational mechanisms from scratch
• 5+ years of program or project management experience
• Experience managing cross-functional projects with technical and non-technical stakeholders
• Experience with content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Pet insurance
• Employee discounts with preferred vendors