Content Operations Program Manager

Help deliver 1,300+ free ad‑supported streaming channels to millions of customers across multiple international marketplaces, with a target of 3,000+ channels from 500+ partners by 2028. This high‑visibility role sits at the intersection of partner onboarding, operations, technical program management, and product advocacy, driving global partner program scaling, new locale expansion, and the Creator Studio self‑service solution.

Responsibilities

• Manage end‑to‑end partner onboarding projects, stepping in for non‑standard situations or escalations.
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities.
• Interface with Business Development and partners across international marketplaces to ensure onboarding processes scale across new locales.
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Drive international expansion readiness, including per‑region payment setup, metadata localization, rights verification, and QA.
• Identify and implement process improvements that reduce partner time‑to‑live and decrease repeat issues.
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution.
• Communicate program status, risks, and trade‑offs to Directors and VPs through written narratives.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience managing cross‑functional projects with technical and non‑technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self‑service tooling platforms and product feedback loops.
• Comfort operating across Business Development, Product, and Engineering in a fast‑moving environment.
• Track record of building operational mechanisms from scratch.

Skills

• Program management
• Project management
• Technical project management
• Agile methodologies

Pay

The pay range for this contract position is $80.00 – $100.00 per hour. Compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, vacation, sick leave)

Location & Workplace Type

This is a fully onsite contract position based in Seattle, WA.

Application Deadline: September 18, 2026.