Program Operations Manager

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

Labcorp is seeking a Program Operations Manager to join our team in either Burlington or Durham, NC. This position provides operational oversight and performance optimization of complex laboratory-driven programs that close gaps in care. The role ensures accurate identification, outreach, tracking, and resolution of lab-based care gaps (e.g., HbA1c, LDL, microalbumin, colorectal cancer screening) across mid-market payers, national accounts, Fortune 500 payers, and channel partners. Responsibilities include collaboration with cross-functional teams, gathering market insights, and delivering measurable outcomes, patient and client satisfaction, and operational efficiency.

Responsibilities

• Manage execution of operational workflows supporting Gaps in Care programs, ensuring adherence to KPIs, SLAs, compliance, and clinical standards.
• Optimize operational workflows for outreach, scheduling, provider coordination, and results tracking.
• Develop and monitor operational dashboards and performance metrics; identify inefficiencies and partner with leadership to create improvement plans.
• Develop and maintain documentation and knowledge management for repeatable processes.
• Partner with Sales, Client Success, Product, IT, Clinical, Lab, RCM, Implementation, and other teams to ensure effective program deployment aligned with client expectations, roadmaps, and delivery capabilities.
• Support onboarding of new diagnostics services or capabilities within the operational ecosystem.
• Partner with subject matter experts to ensure diagnostic interventions and outreach meet evidence-based standards and payer requirements (e.g., HEDIS, Stars, NCQA, CMS, TCPA).
• Lead cross-functional projects focused on optimizing operational performance and client outcomes.
• Act as a key operational stakeholder in pilots and new product developments related to gaps in care and diagnostic services with internal and external stakeholders.
• Develop deliverables such as communication plans and SOPs to assist with stakeholder management.
• Provide ongoing support in identifying and resolving operational items; maintain an issues log and mitigation strategies.
• Build consensus among stakeholder groups by mediating differences and fostering agreement to deliver results.

Requirements

• Bachelor’s degree.
• 3 or more years of experience managing operations in the healthcare industry.
• 3 or more years of experience working with physician practices, payers, health systems, and/or employer groups.

Qualifications

• Master’s Degree or MBA (preferred).
• 2 or more years of experience leading projects or programs in the health plan industry to support quality performance improvement (strongly preferred).
• 2 or more years of experience overseeing healthcare operations with a strong understanding of claims and/or lab data.
• Project Management Professional (PMP) certification or equivalent (preferred).
• Current or prior Labcorp experience (preferred).
• Proven ability to scale programs across multiple markets.
• Strong analytical and problem-solving skills.
• Agility in navigating and learning new commercial channel processes and their impact on the Gaps in Care product line.
• Self-starter with the ability to work independently and as part of a team, taking initiative to drive projects forward.
• Excellent written, verbal communication, and presentation skills.
• Solid understanding of healthcare regulations and quality programs, including CMS, HIPAA, NCQA, HEDIS, and FDA guidelines.
• Experience working with EHRs, claims systems, or other care coordination platforms.
• Advanced skills in MS PowerPoint, Word, Excel, and Visio.
• Experience pulling reports using Workday and/or Tableau.
• Agile and Kanban experience.
• Ability to travel 10% of the time.

Schedule

Applicants who live within 35 miles of either Burlington, NC, or Durham, NC, will follow a hybrid schedule, including a minimum of three in-office days per week at an assigned location.

Benefits

• Medical, dental, and vision coverage.
• Life, short-term disability (STD), and long-term disability (LTD) insurance.
• 401(k) plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours per week, casual, intern, and temporary employees are eligible only for the 401(k) plan. Employees on a 7-on/7-off schedule are eligible for all benefits except PTO or FTO.