Program Operations Manager

About the Role

You will be the operational engine that keeps the technical onboarding program running. The ideal candidate is a program manager who possesses autonomy, a holistic view of the program, and experience in a startup or high-growth company environment. This role requires identifying pain points, using data to drive improvements, and managing all event phases independently.

Responsibilities

• Run day-of logistics for each cohort, including room setup, AV checks, materials, catering, timekeeping, and breakout room coordination.
• Improve the learner experience through initiatives like prizes and recognition.
• Maintain the cohort roster, track attendance, and manage completion records.
• Own participant communications, including welcome emails, pre-work, calendar invites, and reminder nudges.
• Distribute post-session surveys, compile feedback, and maintain the program dashboard.
• Schedule and confirm SME speakers for each cohort and maintain a backup speaker bench.
• Own the program calendar, manage triage of inbound enablement requests, and maintain the project board.
• Produce a monthly program scorecard detailing cohorts run, attendees, completion rate, and NPS.
• Author and maintain an operations playbook for program handoff.

Requirements

• 4+ years in program coordination, event operations, L&D operations, or executive support with heavy logistics ownership.
• Track record of running recurring in-person programs with 20+ participants.
• Highly organized, detail-obsessed, and comfortable chasing senior stakeholders for deliverables.
• Strong written communication skills for drafting participant-facing emails and posts.
• Fluent in Google Workspace, Slack, and at least one project tracker (e.g., Asana, Linear).
• Based in the SF Bay Area and able to be on-site during cohort weeks (typically 2-3 consecutive days, every other week).

Preferred Qualifications

• Experience in a sales/GTM enablement, L&D, or People Ops function at a high-growth tech company.
• Comfort using AI tools to automate repetitive operations work.
• Familiarity with LMS tooling or survey platforms.
• Comfort building lightweight dashboards in Sheets or Looker Studio.
• Experience with scalable events or programs is valued.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and access to a certified Career Coach.

Location: San Francisco, California (Partial Remote)