Content Operations Program Manager

Location: Lake County, Illinois • Contract • $74–79 per hour

About the role

Drive operational excellence across enterprise digital ecosystems for a global biopharmaceutical leader. As a consultative program leader, you will establish governance, optimize cross-functional workflows, and scale content operations across web, app, and digital asset management channels. Partner with senior stakeholders to transform operational insights into high-impact business decisions while advancing enterprise AI integration.

Responsibilities

• Establish enterprise governance frameworks, standard operating procedures, and intake models to accelerate end-to-end digital content delivery.
• Lead cross-functional planning cadences and operational reviews to align cross-team priorities and eliminate workflow friction.
• Architect executive dashboards in Smartsheet and Workfront to increase operational visibility, track capacity, and drive data-driven decision-making.
• Champion AI adoption frameworks and continuous improvement initiatives to enhance content scalability and organizational agility.

Requirements

• 5+ years of experience leading program management, content operations, or PMO functions within complex enterprise environments.
• Advanced expertise in governance development, process optimization, and workflow management platforms like Workfront and Smartsheet.
• Proven track record of aligning cross-functional leadership teams, managing dependencies, and driving operational excellence.
• Bachelor’s degree in Business, Communications, Operations, or a related field; PMP, Lean Six Sigma, or Agile certifications preferred.

Pay

$74–79 per hour

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance
• Short-term disability
• 401K plan