Operations Program Coordinator, MI

About the role

The Operations Program Coordinator is responsible for coordinating operational activities that support commercial and government accounts, including pricing updates, workflow tracking, documentation management, and cross-functional follow-up. Partners with internal teams to maintain accurate records, support implementation readiness, ensure timely completion of required tasks and milestones, and uphold the quality, accuracy, and completeness of data within Salesforce CRM.

Responsibilities

• Coordinate operational activities that support both Commercial and Government software business.
• Develop training materials, guides, and reference documents to support Commercial and Government processes.
• Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows.
• Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates.
• Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books.
• Persistently partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution.
• Collaborate with HR, Legal, and Operations to ensure resource-related requirements, such as site access, background checks, training, and certification mandates, are comprehended and incorporated into planning.
• Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements.
• Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors.
• Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross-functional partners.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications

• Bachelor’s degree in Business, Finance, Public Administration, Health Informatics, or a related field; or equivalent combination of education and experience.
• 4+ years of experience in operations, program coordination, sales operations, or contract support.
• Strong analytical, organizational, and problem-solving skills with high attention to detail, especially in managing pricing, contract data, and documentation.
• Proven ability to work cross-functionally with Legal, Sales, Finance, Technical, and Implementation teams.
• Strong written and verbal communication skills, including the ability to translate regulatory and contractual requirements into clear internal guidance and processes.
• Comfort working with structured data, templates, and Government-provided forms or portals.
• Proficient in Microsoft Office, including PowerPoint, Excel, and Word.
• Able to organize and manage multiple priorities and projects, with effective time management skills.
• Strong judgment and ability to anticipate the need for proactive communication and planning.
• Strong customer orientation and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals.
• Demonstrated ability to achieve results as an individual and in support of teams, including a track record of overachieving.
• Experience working with U.S. Government contracts, with specific exposure to DoD and/or VA healthcare or health IT contracts a plus.
• Familiarity with DLA, VA, or other federal contracting environments, a plus.
• Experience in the use of Salesforce and other sales enablement tools, a plus.

Physical Requirements

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and listen for 75% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

At least 25% travel may be required based on business needs.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).