Operations Program Coordinator
About the role
We are seeking an Operations Program Coordinator to join our dynamic team. You will play a crucial role in supporting end-to-end program and project execution and distribution center operations for our diverse client base. Your responsibilities will include coordinating across various teams to ensure accurate data, timely execution, and a high-quality customer experience.
Responsibilities
- Coordinate client programs and projects, including execution, fulfillment, and inventory support
- Aid operations program managers by serving as the secondary point of contact for internal and external clients to enhance customer satisfaction
- Collaborate with program/project managers and stakeholders to support goals, timelines, and deliverables
- Cross-functionally coordinate with program/project management, fulfillment, kitting, shipping, and production teams
- Track milestones, deliverables, and job statuses to ensure adherence to timelines and quality standards
- Communicate updates, scope changes, risks, and issues proactively, while supporting issue resolution and escalation
- Ensure accuracy and quality control of program/project data and warehouse management system (WMS) entries
- Assist with process improvements, including documentation and workflow streamlining
- Perform miscellaneous projects and complete various tasks as directed by management
Requirements
- Associate degree in marketing, business, communications, or a related field (or equivalent experience)
- Minimum of 1 year of experience in program/project coordination, fulfillment, logistics, or a related field
- Experience working directly with internal and external customers
- Experience in printing, retail, fulfillment, or distribution environments (a major plus!)
- Experience with warehouse management systems (WMS)
Qualifications
- A thorough and organized approach to work with close attention to details on every project
- Strong technical skills, proficient in or ready to learn Gmail, Google Docs, Excel, TBG systems, and various software and hardware
- Self-motivated, fast learner, and proactive in seeking out customer and corporate needs
- Accurately complete projects within deadlines, meeting company and customer quality standards
- Effective time management and self-management skills to coordinate multiple programs in a fast-paced environment
- Understanding and maintaining the confidentiality of company, employee, and customer information
- Ability to quickly adapt to shifting priorities, deadlines, and a fast-paced distribution environment
- Flexibility to change and a customer-focused mindset
Skills
- Effective communication, both verbally and in writing
- Strong interpersonal skills, including demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
- Able to admit mistakes and be enthusiastic about taking on new challenges
- Trustworthy, reliable, and easy to get along with
- Adaptable and willing to wear whatever hat gets the job done
Benefits
- Compensation Range: $49,400 - $54,000 annually
- Healthcare, dental, life insurance, disability
- Paid parental leave
- Retail Savings programs: Employee Stock Ownership Plan (ESOP) - 100% Employee-Owned, 401(k) with a company match
- Career Development Opportunities
- Flexible Work Hours
- Tuition Reimbursement
- Employee Referral Program
- Safe & Clean Manufacturing Environment
Company Overview
The Bernard Group is a 1,000-person visual merchandising company that is 100% employee-owned. We offer a generous paid time off benefit that increases with tenure. This is a full-time position in Shakopee, MN 55379. Our compensation range is $49,400 - $54,000 annually, reflecting our good-faith assessment of the hiring range for this role based on market conditions, experience level, and internal equity considerations. We provide a competitive variety of benefits designed just for you, including healthcare, dental, life insurance, disability, paid parental leave, retirement savings programs, career development opportunities, flexible work hours, tuition reimbursement, and an Employee Stock Ownership Plan (ESOP).
What's Next?
If you have the talent to do this job, a passion for excellence, and are interested in joining the TBG team, please click 'Apply' to submit your application. Thanks!
The Bernard Group, Inc.