Operations Processing Representative (Hybrid, Webster)

About the role

Join our team as an Operations Processing Representative. This role offers opportunities to build valuable experience in operations, administration, customer support, and the insurance industry. Many employees start on one team and expand their skills by exploring opportunities across other areas within Support Services as their careers grow.

Responsibilities

• Imaging Indexing: Review, organize, index, and maintain electronic and scanned documents to ensure information is accurate, complete, and easily accessible.
• Research and identify unclassified, incomplete, or improperly categorized documents, ensuring they are routed and processed correctly.
• Process, distribute, and route critical legal documents and communications in support of Claims, Underwriting, and other business operations.
• Quality & Records Management: Maintain document quality standards and ensure compliance with established imaging, records retention, and records management procedures.
• Lobby Coverage: As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.
• Financial Support Services (FSS) Medical Bill Database: Log incoming demands and medical bills accurately to support efficient workflow management and timely processing.
• Add Providers: Process and/or request W-9 forms and maintain accurate vendor and provider records.
• Exceptions Report / No Match Report: Research unidentified medical bills, gather and enter necessary information, and facilitate submission to third-party vendors for processing.
• Administrative & Operational Support: Support departmental operations by maintaining accurate records, responding to requests, and ensuring timely completion of assigned tasks.
• Mail Services Incoming Mail Management: Receive, open, sort, identify, and distribute incoming mail to the appropriate departments for processing.
• Agent Mail Processing: Research and decode Producer Codes to determine the appropriate Mail Code, file mail in the correct folders, and prepare and package mail for daily delivery.
• Marketing Notice Administration: Process agent-related updates, including agency location changes, new agent additions, agent terminations, and agent onboarding resulting from acquisitions.
• Certified Mail Processing: Prepare certified letters for mailing by applying the appropriate certified postage using the postage meter system and ensuring timely delivery.
• Greet visitors in a professional and welcoming manner, verify visitor check-in requirements, provide assistance and direction as needed, and ensure compliance with building security and visitor management procedures.
• Policy Cancellation Processing (UCancels): Manually enter policy cancellation information into company systems and generate the required Certificates of Mailing to ensure compliance with notification and regulatory requirements.
• Policy Quoting Support: Prepare and provide policy quotes to the Underwriting team, ensuring accuracy, quality, and timely turnaround of requests.
• Personal Injury Protection (PIP) Processing: Review incoming requests, process the appropriate PIP forms, ensure required documentation is obtained, and prepare and mail forms to customers as needed.
• Special Investigation Unit (SIU) Support: Assist the SIU team by securely uploading documents, videos, audio files, and other case-related materials to in-house counsel and adjusters, ensuring timely access to critical information.
• Lobby Coverage: Serve as the first point of contact for visitors, agents, customers, vendors, and employees entering the facility. Greet guests professionally, manage visitor check-in and check-out procedures, provide assistance and direction, and ensure adherence to building security and visitor management protocols.

Requirements

• Education: High School Diploma, GED, or equivalent combination of education and experience.
• Experience: 0–1 year of experience.
• Organizational skills with the ability to manage multiple tasks, stay on top of priorities, and maintain a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, business partners, and team members.
• Familiarity using Microsoft Office and computer systems to research information, maintain records, and complete day-to-day responsibilities.
• Ability to learn new technology, business applications, and online tools quickly and confidently.
• Experience working with electronic records, databases, or document management systems is a plus.
• Comfortable with office equipment such as scanners, copiers, and other business technology.
• Ability to work both independently and as part of a collaborative team environment.
• Thriving in a fast-paced setting where priorities may shift and no two days are exactly alike.
• Strong critical thinking skills and a willingness to take initiative to help support business operations and team success.

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• 0–1 years of experience.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office and computer systems.
• Ability to learn new technology and applications quickly.
• Experience with electronic records, databases, or document management systems.
• Comfortable with office equipment.
• Ability to work independently and collaboratively.
• Strong critical thinking and initiative.

Skills

• Organizational skills
• Attention to detail
• Verbal and written communication
• Microsoft Office proficiency
• Electronic records management
• Office equipment familiarity
• Collaboration and teamwork
• Problem-solving
• Initiative

Benefits

At Mapfre, we offer a comprehensive benefits package including:

• Paid Time Off (PTO)
• 401(k) & Profit Sharing
• Medical, Dental, and Vision Coverage
• STD, LTD, Life Insurance
• Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs)
• Variety of wellness programs

The typical starting salary range for this role is $36,000 - $40,300 (non-exempt).

Pay Range: $36,000 - $40,300 (non-exempt)

Benefit Highlights: Visit https://mapfre.gobenefits.net/ for more details.