Operational Support Services Representative (Hybrid, Webster)

Schedule

Monday through Friday, 7:30 a.m. – 4:00 p.m. or 8:00 a.m. – 4:30 p.m.

Training & Career Growth

We offer a comprehensive 90-day, on-site training program designed to set you up for success and build your confidence in the role. Following your first year, you’ll have access to advancement opportunities, allowing you to grow your career within the organization based on your performance and achievements.

Position Summary

In this role, you will review, verify, and process incoming insurance-related documentation while providing essential support across all areas of the Insurance Operations team. Your work will play a key role in ensuring accuracy, efficiency, and timely processing across critical business functions.

What You’ll Do

• Process and distribute correspondence to the appropriate teams within Claims and Underwriting
• Index and organize documents received electronically, as well as scanned materials
• Follow established unit and company policies to complete tasks accurately and efficiently within deadlines
• Process Merit Rating Board Hearing Lists and fulfill claim print requests
• Perform a variety of data entry tasks and provide general clerical support
• Review independent vendor bills for accuracy prior to Accounts Payable processing
• Prepare, print, and distribute a range of materials, including: Letters and brochures, Certified mail and agency correspondence, Partner Select forms and manual checks, Transcripts, Interview transcriptions, Reports, and form letters
• Process Auto Injury Solutions No Match/Exception reports and update the medical bill log
• Provide prompt, professional assistance to lobby visitors and address inquiries independently

What You Bring

• Strong organizational and prioritization skills with excellent attention to detail
• Effective verbal and written communication abilities
• Ability to work independently in a fast-paced environment with minimal supervision
• Proficiency in Microsoft Office and strong PC skills for record keeping and research
• A collaborative, team-oriented mindset with strong interpersonal skills
• Familiarity with office equipment (scanners, photocopiers, etc.) and online vendor tools
• Basic math skills and comfort handling numeric data

Nice to Have

• Working knowledge of automated inventory systems
• Experience with alphanumeric cataloging and basic purchase order creation

Qualifications

• A high school diploma or equivalent required
• Previous experience in a customer service role is helpful

Pay & Benefits

The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range: $36,000 - $40,300 (non-exempt)