Policy Services Rep (Hybrid, Webster)

Responsibilities

• Screen and approve all new business, renewal, endorsement, and cancellation activity to ensure accuracy, completeness, and adherence to established guidelines.
• Process endorsement and cancellation transactions that cannot be processed online by agents.
• Verify loss history, code, cancellation date, and reason for cancellations and reinstatements.
• Rate and code manually backdated transactions for endorsements and cancellations, as well as transactions not currently supported by the automated system.
• Ensure transactions are processed accurately and timely within applicable Mapfre and Registry systems.
• Maintain data entry processing speed and quality ratios consistent with departmental standards, requiring strong organizational and time management skills.
• Contact agents to resolve discrepancies on applications or other policy requests and process endorsement and cancellation transactions that cannot be completed online by agents.
• Handle the validation of various discounts available through Mapfre.
• Review property inspections on home and dwelling fire policies to ensure dwellings are insured to value.
• Provide daily support to underwriting staff by responding to oral and written inquiries and collaborating with underwriters on risks that exceed assigned authority.

Qualifications

• A high school diploma, GED, or equivalent combination of education, knowledge, and related experience.
• 0 to 1 years of related experience.
• Strong attention to detail, organizational skills, and the ability to work accurately in a high-volume processing environment.

Pay

The typical starting salary range for this role is $30,900 – $45,500 (non-exempt).

Benefits

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs.
• Your Health, Your Wellbeing—Fully Supported $0 Premium Medical Plan Option: Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.