Operations & Marketing Assistant

Responsibilities

• Answer incoming phone calls
• Schedule customer appointments
• Auxiliary dispatching and technician communication
• Email management and customer follow-up
• Project tracking and task management
• Office organization and daily operations support
• Reporting and administrative duties
• Create and schedule content for TikTok, Facebook, and Instagram
• Record and edit short-form videos
• Maintain social media messages and comments
• Content idea generation and marketing campaign assistance
• Create simple graphics using Canva
• Online presence and brand image maintenance
• Engagement and social media performance tracking

The Ideal Candidate

• Bubbly and professional phone personality
• Clear and confident communication
• Good at taking direction professionally
• Handles constructive feedback well
• Holds strong organizational skills and dependability
• Can multitask efficiently in a fast-paced environment
• Comfortable with customer interaction
• Keeps professional boundaries
• Flexible and adaptable to changes
• Experience with TikTok, Facebook, Instagram, Canva, or similar social media tools

Bonus Qualifications

• Experience in customer service
• Experience in dispatching or office administration
• Experience with social media marketing
• Basic knowledge of video editing
• Experience with Microsoft or CRM software

To Apply

Please submit your resume and answer the following:

• What social media platforms do you use regularly?
• Tell us about a time you handled a difficult customer or coworker.
• Share a TikTok, Facebook, Instagram page, or project you have helped create or manage.
• Why are you interested in this position?