Operations Manager - Tysons Galleria

Key Responsibilities

• Oversight of various operational aspects within the company.
• Overseeing the management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies, and procedures.
• Ensuring proper understanding and execution of all brand guidelines and procedures related to store operations with the team.
• Maintaining accurate and timely submission of daily financial aspects of boutique sales, including transactions and paperwork to the corporate office.
• Managing supplier coordination, daily maintenance of the boutique, and supply replenishment.
• Motivating, supporting, and developing the Vault team through regular team meetings and providing updates on new projects, events, and potential issues.
• Managing boutique stock and inventory, ensuring compliance with Richemont guidelines and reporting any potential issues.
• Monitoring and following up on audits and action plans, ensuring all aspects of product movement and stock maintenance are in order.
• Training all new Boutique team members on financial guidelines, operations, and sales processes.
• Daily setup and unset of the Boutique for Opening and Closing.
• Collaborating with Richemont security management to enhance security efficiency in the boutique.

Qualifications

• Holds a Bachelor’s degree.
• Strong working knowledge of the Windows environment.
• Proficiency in Excel and PowerPoint.
• Preferred experience in the luxury sector.
• Strong project management skills.
• Excellent communication skills.
• Exceptional interpersonal and organizational skills.
• Minimum of 7 years of experience in retail operations.
• Some travel within the region may be necessary.

Skills

• Leadership skills.
• Team management and development.
• Financial management and oversight.
• Inventory management and compliance.
• Security and safety protocols.
• Customer service and satisfaction.