Operations Manager -TownePlace Suites by Marriott Fayetteville

About the role

TownePlace Suites by Marriott in Fayetteville, Arkansas — in the heart of Northwest Arkansas — is seeking an Operations Manager to lead the hotel's operations, focusing on revenue generation, cost control, guest satisfaction, and associate development.

Responsibilities

• Provide visible, day-to-day leadership across hotel operations — including front office, housekeeping, maintenance, and food and beverage as applicable
• Serve as Manager on Duty (MOD) as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism
• Ensure all associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and fellow team members
• Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint
• Respond to guest concerns and escalations with professionalism and urgency, resolving issues to the guest's satisfaction
• Lead departmental training in PAH Management service standards using the steps to effective training; hold managers accountable for associate development at every level
• Aid in creating a positive, team-oriented environment focused on the guest through associate motivation and recognition
• Ensure all associates receive fair and equitable treatment in accordance with PAH Management SOPs
• Monitor and manage financial performance — including monthly reforecast, line-by-line expense review, and accurate submission of financial documents to the Corporate Office per the accounting calendar
• Forecast the hotel's financial position by estimating revenues and line-by-line expenses; analyze previous and projected data to generate an accurate reforecast
• Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time
• Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices
• Ensure the physical property is clean, well-maintained, and safe through regular inspections and preventive maintenance coordination with department managers
• Report incidents and concerns to the General Manager and Regional Director of Operations immediately
• Assist with vendor contract administration and coordinate with outside contractors as directed

Requirements

• Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience, OR a 2-year degree with 3+ years of related experience
• Demonstrated ability to lead cross-functional hotel teams and drive operational results
• Strong financial acumen — comfortable with forecasting, reforecasting, and expense management
• Excellent communication skills — verbal and written — across all levels of associates and guests
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Valid driver's license for the state of Arkansas

Preferred

• Prior Marriott experience, including familiarity with FOSSE Extended-stay hotel operations background
• Familiarity with Marriott brand standards and systems

What We Offer

• Competitive salary based on experience
• Quarterly performance bonus eligibility
• Medical, dental, and vision insurance (eligible after 90 days)
• Short-term and long-term disability coverage
• Life and AD&D insurance; voluntary life insurance options
• Paid Time Off (PTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Hotel brand travel discounts through the Marriott associate travel program

Equal Opportunity Employer

PAH Management is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all associates and applicants.