Hotel Operations Manager

Key Responsibilities

• Partner with the General Manager to oversee daily hotel operations, including Front Office, Housekeeping, and other guest-facing areas
• Lead, coach, and support department managers and hourly team members to drive performance and engagement
• Ensure a consistently high level of guest experience and service standards
• Monitor and manage key operational metrics, including labor, productivity, and guest satisfaction scores
• Support scheduling, staffing plans, and day-to-day operational needs across departments
• Step in as manager-on-duty as needed, handling escalations and ensuring smooth operations
• Aid in budgeting, forecasting, and cost control initiatives
• Drive operational consistency, process improvement, and accountability across teams
• Support hiring, onboarding, and training efforts to build a strong, high-performing team

What We’re Looking For

• 3–6+ years of hotel or hospitality operations experience
• Prior leadership experience (Supervisor, Manager, or Assistant Manager level)
• Experience overseeing multiple departments (Front Desk, Housekeeping, or F&B preferred)
• Familiarity with hotel systems (PMS, scheduling tools, etc.)
• Strong problem-solving and decision-making skills
• A strong operator who thrives in a fast-paced hospitality environment
• A hands-on leader who leads by example and builds trust with teams
• Highly organized with the ability to balance multiple priorities
• Comfortable managing both people and processes
• A clear communicator who can work across departments effectively
• Passionate about delivering great guest experiences
• Bachelor’s degree preferred; equivalent work experience considered.

Physical Requirements

• Ability to stand and work on feet for extended periods
• Ability to lift and carry up to 40 lbs
• Flexibility to work varied shifts, including nights, weekends, and holidays

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.