Operations Manager - Support Management

About the role

The Operations Manager at Sweeping Corporation of America (SCA) plays a pivotal role in driving the company's mission to keep communities clean and safe. You'll lead a team, optimize operations, and deliver essential services that make a visible impact every day.

Responsibilities

• Guide your team with clarity, confidence, and a motivating presence.
• Build trust through open communication, approachability, and accountability.
• Promote a culture that is safe, inclusive, and performance-driven.
• Execute branch-level strategies aligned with company goals.
• Plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.
• Manage the branch’s profit and loss, making data-driven decisions to drive profitability.
• Maintain key performance indicators (KPIs) such as revenue, labor costs, maintenance, and safety.
• Partner with sales to identify and pursue growth opportunities.
• Support customer retention and account growth through exceptional service.
• Set clear goals and metrics, ensuring strong follow-through and accountability for results.
• Manage staffing levels in alignment with business needs.
• Oversee daily and weekly scheduling of work crews and ensure optimal route execution.
• Track hours, manage pay approvals, and oversee payroll submission.
• Coach employees on performance, administer discipline when necessary, and foster strong employee relations.
• Use data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth.
• Operate with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success.
• Build strong, positive relationships with employees, customers, and cross-functional partners.
• Serve as the face of your branch in the community and with clients.
• Partner with HR, Finance, Sales, Maintenance, and other departments to align operations, support initiatives, and ensure service delivery.
• Promote and represent the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism.
• Ensure regular and predictable attendance, being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.
• Supervise workers, including assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.

Requirements

• Minimum 1 year operations experience – waste management or driver operations a plus; jet vac experience highly preferred.
• No experience managing teams required – 1 year preferred.
• High school diploma or equivalent – bachelor’s degree preferred.
• Available to respond to staffing or operational needs outside standard work hours.

Skills & Competencies

• Excellent communication & interpersonal skills.
• Works effectively across teams and departments to achieve shared goals.
• Plans, organizes, and executes initiatives efficiently, ensuring timelines and deliverables are met.
• Demonstrates reliability, accountability, and a commitment to high-quality results.
• Anticipates challenges, identifies solutions, and adjusts to evolving business needs.

Benefits & Wellness at SCA

• 401(k) with Match.
• Health, Dental, Vision & Life Insurance.
• Short- & Long-Term Disability.
• Indemnity Insurance.
• Paid Time Off & Holidays.
• Training Programs.
• Team Focus.
• Rooted in Respect.

Physical requirements & travel

• Lifting: Up to 25 lbs.
• Sitting/Standing: Primarily desk-based with moderate standing or walking.
• Dexterity: Ability to use computers, phones, and standard office equipment.
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work.