Operations Support Manager

About the role

We are looking for a high-impact Senior Consultant, Operations Management to join our Chicago Business Unit Operations team and support the success of a growing, flagship Business Unit spanning Illinois, Indiana, Wisconsin, Michigan, Kentucky, and western Ohio. This is not a traditional operations role. This is a launchpad. It is an opportunity for someone who is hungry to learn, eager to prove themselves, and determined to grow into an operations leader within CGI.

Responsibilities

• Operational Excellence & Governance: Support operational governance across the Business Unit to ensure alignment, consistency, and efficiency.
• Business Planning & Strategic Programs: Actively contribute to key planning cycles including but not limited to Local Operations, Global Operations, Business Planning, and other corporate programs.
• Project & Program Support: Support and, where appropriate, lead cross-functional projects and strategic initiatives from initiation through execution.
• Operational Efficiency & Continuous Improvement: Identify opportunities to streamline processes, improve reporting accuracy, and reduce friction in day-to-day execution.
• Collaboration & Stakeholder Engagement: Serve as a connector across business functions, supporting alignment and clarity across stakeholders.

Requirements

To be successful in this role:

• 3 - 6 years of experience in operations, business management, or cross-functional project/program coordination.
• Demonstrated ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment.
• Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, SharePoint).
• Hands-on experience supporting business planning, operational reporting, or governance activities.
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
• Experience or strong interest in leveraging AI and automation tools to enhance business processes, reporting, and decision-making.

Qualifications

• Local to Chicago, Illinois and willing to work on-site hybrid.

Skills

• Ownership mindset with a strong bias toward execution and follow-through.
• Highly organized and detail-oriented, with a consistent commitment to accuracy and quality.
• Strong analytical thinker who can turn data into clear, actionable insights.
• Proactive problem solver who asks the right questions and digs into the details.
• Comfortable managing parallel workstreams and shifting priorities.
• Collaborative by nature, able to build trust and influence across all levels without formal authority.
• Ambitious and growth-oriented, with a genuine desire to develop into an operations leader within CGI.
• Hungry, self-motivated, and not afraid to raise the bar for themselves and those around them.

Benefits

• Competitive compensation including profit participation program.
• Comprehensive medical, dental, and vision benefits.
• Basic life and accidental death & dismemberment insurance.
• Matching contributions through 401(k) plan, and CGI share purchase plan.
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service.
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more).
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws.
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned.
• Learning opportunities and tuition assistance.
• Wellness and Well-being programs.

Other Information

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.