Operations Support Manager

About the role

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment.

Responsibilities

• Lead and develop a high-performing team to ensure operational excellence and guest satisfaction.
• Oversee daily operations, including housekeeping, maintenance, and food & beverage services.
• Ensure compliance with all local, state, and federal regulations.
• Manage budget and financial performance to meet or exceed targets.
• Collaborate with other departments to enhance guest experiences and streamline processes.
• Support staff with training, coaching, and career development opportunities.
• Respond to emergencies and manage crises effectively.
• Travel frequently to support various hotel locations within our portfolio.

Requirements

• Proven track record of leading teams in a hospitality setting.
• Experience managing budgets and financial performance.
• Strong communication and interpersonal skills.
• Ability to work independently and under pressure.
• Valid driver's license and reliable transportation.
• Living on-site during assignments and frequent travel required.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or a related field.
• Minimum of 5 years of relevant experience in hotel management or a similar field.
• Hotel industry certifications preferred.

Skills

• Leadership and team-building skills.
• Financial management and budgeting skills.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Ability to work independently and under pressure.
• Knowledge of hotel operations and regulatory requirements.

Benefits

• Accommodations provided while on assignment.
• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Relocation assistance may be available based on location.

Pay

$65,000 annually.

Schedule

This role requires 24-hour availability, living on property during the assignment, and frequent travel.