Operations Support Manager

About the role

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment.

Responsibilities

• Lead and develop a high-performing team to ensure operational excellence and guest satisfaction.
• Oversee daily hotel operations, including housekeeping, front desk, and maintenance tasks.
• Ensure compliance with all policies, procedures, and safety standards.
• Manage financial performance by monitoring budgets, controlling costs, and optimizing revenue streams.
• Communicate effectively with all departments and stakeholders to maintain smooth operations and resolve issues promptly.
• Support hotel staff in achieving personal and professional growth through training and development programs.
• Ensure the safety and security of guests and employees at all times.
• Work flexible hours, including nights, weekends, and holidays, and live on-site during assignments.
• Travel frequently to support various hotel locations within our portfolio.

Requirements

• Proven track record of leading teams and managing operations in a hospitality setting.
• Experience in budget management and cost control.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional guest experiences and fostering a positive work environment.
• Valid driver’s license and reliable transportation.
• Willingness to live on-site during assignments and travel frequently.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or a related field.
• Minimum of 5 years of relevant experience in hotel operations, preferably in a leadership role.
• Experience with hotel management systems and software.
• Knowledge of local laws and regulations pertaining to hotels and guest accommodations.

Skills

• Leadership and team-building skills.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Financial management and budgeting skills.
• Customer service orientation.
• Flexibility and adaptability to changing schedules and environments.

Benefits

• Accommodations provided while living on-site.
• Comprehensive health insurance coverage.
• Retirement savings plan with employer match.
• Professional development opportunities.
• Flexible work schedule and accommodation for personal time.

Pay

$65,000 annually.

Schedule

24-hour availability, living on property during the assignment, and frequent travel.