Operations Manager - Support Management

About the role

The Operations Manager at Sweeping Corporation of America (SCA) plays a key role in driving the company's mission to keep communities clean and safe across the country. You'll lead operations, support field teams, and deliver essential services that make a visible impact every day.

Responsibilities

• Guide your team with clarity, confidence, and a motivating presence.
• Build trust through open communication, approachability, and accountability.
• Promote a culture that is safe, inclusive, and performance-driven.
• Execute branch-level strategies aligned with company goals.
• Plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.
• Manage the branch’s profit and loss, making data-driven decisions to drive profitability.
• Maintain KPIs including revenue, labor costs, maintenance, and safety.
• Partner with sales to identify and pursue growth opportunities.
• Support customer retention and account growth through exceptional service.
• Set clear goals and metrics, ensuring strong follow-through.
• Own outcomes by holding yourself and your team accountable for results.
• Manage staffing levels in alignment with business needs.
• Oversight daily and weekly scheduling of work crews and ensure optimal route execution.
• Track hours, manage pay approvals, and oversee payroll submission.
• Coach employees on performance, administer discipline when necessary, and foster strong employee relations.
• Use data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth.
• Operate with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success.
• Build strong, positive relationships with employees, customers, and cross-functional partners.
• Serve as the face of your branch in the community and with clients.
• Partner with HR, Finance, Sales, Maintenance, and other departments to align operations, support initiatives, and ensure service delivery.
• Promote and represent the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism.
• Regular and predictable attendance is required, including being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.
• This position is responsible for the direct and/or indirect supervision of workers, including but not limited to assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.

  Requirements

  • Minimum 1 year operations experience – waste management or driver operations a plus; jet vac experience highly preferred.
  • No experience managing teams required – 1 year preferred.
  • High school diploma or equivalent – bachelor’s degree preferred.
  • Available to respond to staffing or operational needs outside standard work hours.

  Skills & Competencies

  • Excellent communication & interpersonal skills.
  • Works effectively across teams and departments to achieve shared goals.
  • Plans, organizes, and executes initiatives efficiently, ensuring timelines and deliverables are met.
  • Demonstrates reliability, accountability, and a commitment to high-quality results.
  • Anticipates challenges, identifies solutions, and adjusts to evolving business needs.

  Benefits & Wellness at SCA

  • 401(k) with Match.
  • Health, Dental, Vision & Life Insurance.
  • Short- & Long-Term Disability.
  • Indemnity Insurance.
  • Paid Time Off & Holidays.
  • Training Programs.
  • Team Focus.
  • Rooted in Respect.

  Physical requirements & travel

  • Lifting: Up to 25 lbs.
  • Sitting/Standing: Primarily desk-based with moderate standing or walking.
  • Dexterity: Ability to use computers, phones, and standard office equipment.
  • Visual & Auditory: Normal or corrected vision and hearing sufficient for office work.