Operations Manager - Shift

About the role

The Operations Manager – Shift will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer.

Responsibilities

• Plan and develop work schedules to ensure adequate service
• Prepare schedules for service personnel and assign personnel to routes
• Inspect and evaluate the physical condition of the establishment for program compliance (safety, quality, and service)
• Conduct quality audits to ensure all work has been completed and quality meets expectations
• Audit and maintain inventory supply and equipment
• Investigate new methods and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organizational policies and goals
• Analyze and facilitate budget requests to identify areas in which reductions can be made
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
• Inspect plant and evaluate use of space and facilities
• Assist with plans, budgets, and schedule modifications including cost estimates, bid sheets, and contracts
• Ensure that site meets budget goals on a sustaining basis
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Coordinate program specifications, requirements for proposals and contracts, and associated documents
• Compile data for preparing estimates
• Maintain and report on the financial part of the business, such as labor hours, overhead, supplies, expenses, billing, forecasting, and any changes to these areas
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Maintain contract and contractor status databases
• Review all correspondence concerning contractors and respond as appropriate
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top-down and bottom-up on a consistent, real-time basis with customers, clients, and employees
• Assist with human resource concerns and issues
• Some travel is required for this position

Qualifications

• Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2–5 years of experience; or equivalent combination of education and experience
• May be required to have a valid driver’s license
• Bilingual (Spanish) preferred
• Strong verbal and written communication skills
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and computer skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public

Supervisory Responsibilities

• Carry out management responsibilities in accordance with the organization’s policies and applicable laws
• Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems
• Ensure employees are properly trained on tasks and safety requirements

Physical Demands & Work Environment

While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Pay

$80,000–$87,000 per year