Operations Manager - Shift

Roles & Responsibilities

• Plan and develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e., safety, quality, and service
• Conduct quality audits to ensure all work has been completed and quality meets expectations
• Audit and maintain inventory supply and equipment
• Investigate new and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Analyze and facilitate budget requests to identify areas in which reductions can be made
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
• Inspect plant and evaluate use of space and facilities
• Assist with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts
• Ensure that site meets budget goals on a sustaining basis
• Aid in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Compile data for preparing estimates
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Aid in human resource concerns and issues

Qualification

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
• Education And/ Or Experience: Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Knowledge, Skills, And Abilities

• Bilingual a plus
• Strong verbal and written communication skills
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public
• Supervisory Responsibilities: Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is frequently required to sit and talk or listen.
• The employee must be able to lift and/or move up to 35 pounds.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers.