Operations Manager (Non-Complex)

About the Role

This position involves leading and participating in community outreach programs, ensuring compliance with company policies, providing supervision and development opportunities for associates, and driving financial performance. You will model exceptional customer service standards, coordinate job-related activities, and support company initiatives to meet business and customer needs.

Responsibilities

• Initiate, direct, and participate in community outreach programs by:
  • Encouraging and supporting associates and managers in serving as community members.
  • Establishing and maintaining relationships with key community individuals or groups.
  • Representing the company to external organizations.
  • Championing company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures by:
  • Holding hourly associates accountable.
  • Analyzing and interpreting reports.
  • Implementing and monitoring asset protection and safety controls.
  • Maintaining quality assurance standards.
  • Overseeing safety and operational reviews.
  • Developing and implementing action plans to correct deficiencies.
  • Providing direction and guidance on executing company programs and strategic initiatives.
• Provide supervision and development opportunities for hourly associates by:
  • Hiring, training, and mentoring associates.
  • Actively listening to associates and assigning duties.
  • Evaluating performance and providing recognition.
  • Setting clear expectations and promoting a belonging mindset.
• Model and demonstrate exceptional customer service standards by:
  • Following and demonstrating the One Best Way (OBW) service model.
  • Managing and supporting customer service initiatives.
  • Ensuring customer needs, complaints, and issues are successfully resolved.
  • Developing and implementing action plans to correct deficiencies.
  • Providing process improvement leadership for a high-quality customer experience.
• Assist the store manager in driving financial performance by:
  • Ensuring sales and profit goals are achieved.
  • Reviewing and evaluating Profit & Loss (P&L) statements.
  • Controlling expenses to ensure they are indexed to sales.
  • Developing and implementing plans to correct financial performance deficiencies.
  • Participating in analyzing economic trends and community needs for budget forecasting.
• Coordinate, complete, and oversee job-related activities and assignments by:
  • Developing and maintaining relationships with key stakeholders.
  • Supporting plans and initiatives to meet customer and business needs.
  • Identifying and communicating goals and objectives.
  • Building accountability and measuring progress in achieving results.
  • Identifying and addressing improvement opportunities.
  • Demonstrating adaptability and promoting continuous learning.
• Provide supervision and development opportunities for associates by:
  • Hiring, training, and mentoring.
  • Assigning duties and providing recognition.
  • Promoting a belonging mindset in the workplace.
• Ensure compliance with company policies, mission, values, and standards of ethics and integrity by:
  • Implementing related action plans.
  • Utilizing and supporting the Open Door Policy.
  • Providing direction and guidance on applying these in executing business processes and practices.
• Respect the individual by:
  • Building high-performing teams that embrace differences in people, cultures, ideas, and experiences.
  • Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Creating opportunities for all associates to thrive and perform.
  • Working collaboratively and building strong, trusting relationships.
  • Communicating with impact, energy, and positivity to motivate and influence.
  • Attracting and retaining the best talent, empowering and developing talent, and recognizing contributions and accomplishments.
• Act with integrity by:
  • Maintaining and promoting the highest standards of integrity, ethics, and compliance.
  • Modeling Walmart values to support and foster the company culture.
  • Holding oneself and others accountable.
  • Supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
  • Creating a sense of belonging, eliminating waste, and participating in local giving.
  • Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Serve customers and members by:
  • Delivering results while putting the customer first.
  • Considering and adapting to how, where, and when customers shop.
  • Applying the EDLP (Every Day Low Prices) and EDLC (Every Day Low Cost) business models to all plans.
  • Making decisions based on data, insights, and analysis.
  • Balancing short- and long-term priorities while considering stakeholders.
• Strive for excellence by:
  • Displaying curiosity and a desire to learn.
  • Taking calculated risks and demonstrating courage and resilience.
  • Encouraging learning from mistakes.
  • Driving continuous improvements and adopting new technologies and skills.
  • Supporting others through change.

Qualifications

• Minimum Qualifications:
  • 2 years of college; OR
  • 1 year of retail experience and 1 year of supervisory experience; OR
  • 2 years of general work experience and 1 year of supervisory experience.
• Preferred Qualifications:
  • 20+ years of experience supervising associates.

Benefits

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits:
  • 401(k) plan.
  • Stock purchase plan.
  • Company-paid life insurance.
• Paid Time Off (PTO):
  • PTO (including sick leave).
  • Parental leave.
  • Family care leave.
  • Bereavement leave.
  • Jury duty and voting leave.
• Other Benefits:
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
• Education Benefits: Live Better U program, which includes:
  • High school completion.
  • Bachelor’s degrees.
  • English Language Learning.
  • Short-form certificates.

  Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments based on external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location: 5401 PALMER CROSSING CIR, SARASOTA, FL 34233-3208, United States of America.