Operations Specialist

Responsibilities

• Communicate with multiple safety drivers in an energetic and courteous manner
• Accurately track and precisely document progress of runs throughout your shift
• Manage and update info accordingly within the company's Truck Management System
• Set driver schedules based on available assignments which could include weekend and night shifts
• Create and maintain SOP documentation for operations processes
• Troubleshoot and document any issues encountered with the autonomous system
• Report trip issues and logistical discrepancies as needed
• Assist with AV system setup which includes cross-checks through checklist and other required health checks

Requirements

• Willing and able to work flexible shifts & schedules including days, nights and weekends
• Be a motivated individual with the ability to work under high stress situations while using good judgment
• The ability to use critical thinking and problem solving skills
• Strong understanding of how to properly troubleshoot problems while using various Operating systems
• Knowledge in Google Office such as spreadsheets, docs, drive, etc.
• Excellent organizational skills and the ability to prioritize and multitask
• Previous experience in a call center or similar environment preferred

Qualifications

Competitive compensation package including equity and bonuses

Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)

Accrued PTO and generous parental leave policies

Long Term Disability, Short Term Disability, Life Insurance

Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health

Fidelity 401(k)

Variety of incentive programs (referral bonuses, patent bonuses, etc.)