Operations Specialist

Key Responsibilities

• Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and providing support for all operational processes when needed
• Adheres to procedures surrounding daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff
• Performs a wide variety of duties related to maintaining, creating, and analyzing data to monitor operational processes and support management staff with report requests in the software systems
• Participate in the implementation of new software and devices, if applicable
• Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable
• Prepares, compiles, and sorts documents for data entry
• Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases
• Responds to requests for information and access relevant files
• Maintain accurate and organized filing systems
• Provide back-up assistance for other clerical positions and perform routine office support duties

Required Qualifications

• High school diploma or GED
• Strong verbal and written communication skills
• Demonstrate ability to multi-task
• Discreet and maintain HIPAA and confidentiality
• Able to demonstrate problem solving skills, organizational skills, and attention to detail
• Proficient in Microsoft Office Suite
• Comfortable using digital hardware and software

Desired Qualifications

• Associates degree preferred
• 1 year experience working in a clerical setting preferred

Location

Office Location: Grand Rapids, MI

Hours

8:00 AM – 5:00 PM, Monday through Friday

Pay Range

$21 - $24 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.