Operations Manager - Louisiana

About the role

Operations Managers lead teams that make a positive impact in our daily center operations. This dynamic role reports directly to the Director of Operations and is responsible for the overall direction, coordination, and evaluation of field units. The ideal candidate will manage all operational aspects of the Center while carrying out leadership responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities

• Provides leadership through a hands-on approach for the overall day-to-day operations of the Center.
• Creates and maintains good working relationships with clients, excavators, and employees.
• Promotes and maintains a strong safety culture throughout the center for all employees.
• Builds and trains a team of Supervisors who are driven and understand the key performance indicators and economic engines of the business.
• Conducts daily and weekly planning meetings to ensure quality control is in place.
• Active participant in the financial forecast process and budget preparation.
• Works to reduce unnecessary expenses, damages, and risk for company liability in auto accidents and workers’ compensation cases.
• Conducts performance reviews and provides regular performance feedback and development opportunities for employees.
• Observes activities to ensure compliance with government regulations and safety standards.
• Performs investigations as needed, resolves issues and concerns in partnership with other departments for resolution.
• Collaborates with company senior leadership to implement policies and administrative procedures.
• Reviews daily and weekly scorecards and communicates expectations to field techs to ensure performance metrics are achieved.
• Validates and approves daily personnel time reports.
• Represents the company at various damage prevention forums and community meetings.
• Develops technicians and has overall responsibility for employee engagement and morale.
• Oversees and approves day-to-day load management activity.
• Performs all other duties as assigned.

Requirements

• High school diploma or GED equivalency is required; BS/BA degree preferred.
• Two (2) or more years of management and/or supervisory experience, or an equivalent combination of education, training, and professional experience.
• Utility locating experience or related industry experience preferred.
• Advanced technical skills with various computer applications and experience using Microsoft Office Suite preferred.
• Demonstrated ability to work efficiently with attention to detail, individually and collaboratively in a team, meet demanding deadlines in a fast-paced environment, and prioritize workflow.
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse individuals at all levels and areas within the organization.
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment.
• Exemplary communication skills with the ability to present and consult with all levels throughout financial and executive leadership.
• Detail-oriented with excellent organizational and multitasking skills.

Pay

$80,000 to $90,000 per year plus bonus potential.

Benefits

• Weekly paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and more