Operations Manager II
About the role
The Operations Manager II oversees operations of several functions or processes within assigned team/unit.
Responsibilities
- Leads, develops, coaches, and motivates an assigned team
- Ensures the consistent adherence to and delivery of Human Resources/Company policies, practices and principals
- Ensures performance and strategic plans are executed properly
- Develops and maintains an operating budget, ensures adherence to budget, and takes corrective action as necessary
- Directs efforts to research and identify sources of issues and resolutions
- Evaluates staffing ratios and issues effecting attrition/retention
- Delegates tasks and authority to enhance performance of assigned units
- Analyzes operational performance
- Leads and applies the performance management process, supports Employees in their personal and performance development
- Acts as a back-up to Senior Management
Qualifications
- Bachelors degree or progressive work experience in addition to experience below
- 7+ Years of related experience
- Prior leadership experience or progressively responsible Department/Bank experience
- Proven leadership, delegation, coaching and mentoring skills
- Demonstrated project management skills
- In-depth knowledge of principles, policy and practices related to assigned department
- Demonstrated ability to successfully balance competing priorities and make sound decisions within and outside of established policy
- Strong analytical skills with ability to identify problems and trends and develop and implement solid business solutions
- Excellent communication skills, both verbal and written with ability to successfully influence others at all levels
- Demonstrated department technology skills with strong PC Skills
- Must be available to work flexible hours determined by the needs of the department
Physical Requirements
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
Pay
$91,000 - $136,240 USD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Schedule
40 hours per week. Must be available to work flexible hours determined by the needs of the department.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and mentoring programs
- Reward and recognition programs
- Access to an online learning platform
- Regular career, development, and performance conversations with your manager