Operations Manager II

About the role

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services since 1993. Our clients are in the Life Sciences, Technology, IT, Defense, and Aerospace industries. Utilizing state-of-the-art strategies, processes, and human capital, Controlled ensures the highest degree of service and integrity for the sensitive environments we support, impacting industries that impact the world.

The Operations Manager II oversees the day-to-day cleaning operations and quality programs of specific customer accounts, areas, or multi-location sites. The role is responsible for managing, defining, coordinating, and facilitating projects, leading teams, and ensuring the success of the assigned account portfolio and regional operations.

Responsibilities

• Supervise, plan, and coordinate customer/regional cleaning operations.
• Continually monitor cleaning operations to ensure all activities are completed promptly and correctly.
• Responsible for staff development in areas such as training, technical skills, safety, and performance management.
• Assist in recruiting, hiring, and onboarding of new team members.
• Complete annual performance reviews and provide professional development opportunities.
• Monitor and maintain budgeted labor hours at assigned sites/accounts.
• Maintain project calendar, develop agendas, record minutes and action items, and facilitate meetings.
• Manage cross-functional team resources appropriately to ensure effective team performance and achieve goals.
• Plan, organize, and lead projects to improve efficiency and productivity and identify/implement best practices.
• Identify and resolve technical, procedural, and equipment issues that hinder cleaning performance.
• Follow Good Manufacturing Practices where applicable.
• Manage inventory levels at customer sites.
• Represent the company at customer meetings and perform quarterly business reviews with key clients.
• Ensure accurate time/attendance recording and labor law compliance.
• Demonstrate P&L and financial reporting experience.
• Demonstrate excellent written and verbal communication skills, documentation skills, and adherence to all regulations.
• Demonstrate excellent problem-solving and issue-resolution skills.
• Ability to stay calm and rational under pressure.
• Adhere to all policy and conduct standards and embrace the culture of Controlled Contamination Services.
• High level of attention to detail and excellent time management skills.
• All other duties as defined by your supervisor.

Requirements

• Bachelor’s degree and 3–7 years (5–10 years in lieu of bachelor’s degree) of experience in facilities, production, manufacturing, janitorial, cleaning, hospitality, or related field.
• 3+ years prior experience managing supervisory-level staff and an hourly labor force.
• 3+ years direct business operations experience.

Physical Requirements

• Required to spend on-the-job time operating a motor vehicle.
• Stand, walk, lift, climb, talk, and hear.
• Use hands to finger, handle, or feel; reach with hands or arms.
• Lift up to 30 pounds.

Vision Requirements

• Close vision (clear vision at 20 inches or less).
• Color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).