Operations Manager II

ID Logistics (IDL) is a global leader in third-party logistics, combining entrepreneurial spirit with operational excellence. Founded in Orgon, France, with a US base in Scranton, PA, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members in the United States. Globally, we employ over 38,000 experts across 400+ sites with 84 million square feet of facilities.

About the role

The Sr. Operations Manager oversees all aspects of a supply chain operation, providing direction and leadership in performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

Responsibilities

• Direct distribution, packaging, and transportation operations to meet company objectives and customer expectations.
• Develop short- and long-term goals to align operations with organizational objectives.
• Oversee warehousing, distribution, packaging, and transportation to ensure compliance with company and customer requirements.
• Drive continuous improvement to enhance value, service, effectiveness, and profitability.
• Implement safety programs to protect associates, equipment, and property.
• Ensure compliance with company, customer, and government regulatory requirements.
• Manage budget and P&L for operations.
• Develop staffing plans, control labor costs, manage overtime, and improve retention.
• Analyze job standards, performance variances, root causes, and training needs to maximize quality and productivity.
• Collect and report performance metrics per customer, vendor, or site requirements.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience for associates and customers.

Requirements

• 5+ years of management experience in a high-volume, fast-paced 3PL, distribution, warehouse, or transportation environment.
• P&L experience.
• High-volume e-commerce experience.
• Strong background in both inbound and outbound operations.
• Critical thinking, problem-solving, and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficient with Microsoft Office, databases, WMS, and metrics measurement tools.
• Strong presentation, writing, and speaking skills.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational skills.
• Experience with ADP platforms (WorkForce Now, WorkForce Manager, ADPRM) helpful.
• Ability to work a flexible schedule to meet operational needs.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, or a business-related field preferred.
• 3PL experience preferred.

Schedule

Monday–Friday, 7:00 AM–3:00 PM, with occasional weekends or altered hours based on business needs.

Pay

Competitive annual salary of $100,000–$115,000 plus a performance-based bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching.
• Opportunities for professional development and career advancement.
• Diverse, collaborative, and inclusive team environment.