Operations Manager I, Chief of Human Resources

Job Summary

The Chief of Human Capital serves as the senior leader of the Human Capital Division within the Office of People & Culture and provides strategic and operational leadership for all human resources functions supporting the Department of Public Works.

Essential Responsibilities

• Lead all Human Capital operations and HR service delivery.
• Provide executive HR strategy and workforce planning.
• Oversee Talent Acquisition, Classification & Compensation, Employee & Labor Relations, Payroll, Administration, and HR Compliance.
• Direct investigations, disciplinary actions, grievances, leave administration, and policy interpretation.
• Develop workforce metrics, dashboards, and executive reports.
• Partner with executive leadership on succession planning, engagement, leadership development, and organizational change.
• Represent DPW with DHR, Law, labor organizations, and oversight agencies.
• Manage divisional budget, staffing, operational priorities, and continuous improvement.

Knowledge Required/Minimum Qualifications

• Comprehensive knowledge of human resources management principles and practices, including talent acquisition, classification and compensation, employee and labor relations, payroll, benefits, leave administration, compliance, HRIS, and records management.
• Knowledge of public-sector administration, organizational structure, staffing models, administrative controls, labor agreements, employment laws, and policy implementation.
• Ability to provide strategic counsel to executive leadership and translate organizational priorities into effective workforce strategies and operational plans.
• Ability to lead multiple HR functions, manage competing priorities, and direct the work of supervisors and professional staff.
• Ability to analyze workforce data, develop metrics and dashboards, and present clear, concise recommendations to senior leadership.
• Ability to exercise sound judgment and discretion in sensitive, confidential, and high-risk employee matters.
• Ability to build productive relationships with employees, managers, executives, labor representatives, legal counsel, City agencies, and external stakeholders.
• Strong written, verbal, negotiation, presentation, and conflict-resolution skills.

Minimum Qualifications

• Have a master’s degree in business administration, Public Administration, Management, Law, or related field from an accredited college or university, plus six (6) years of senior management, policy-driven operational responsibilities including three (3) years of experience managing homogeneous functions through subordinate supervisors is required.
• Professional certifications may be required.

Additional Information

• Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
• Probation: All people, including current City employees, selected for this position must complete a mandatory six-month probation.
• Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Policies and Procedures

• Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.
• The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.