Operations Manager I

Brief Description

Impacts bank's security, fraud prevention, and regulatory adherence by maintaining transaction integrity.

Responsibilities

• Ensures efficient, accurate, and cost-effective operations across all general banking departments.
• Manages administration of Bank’s Operations Control processes and procedures.
• Administers ATM products, services, and related systems.
• Manages IRA/Dormant Account administration, legal documentation processes, item processing, and wire transfer functions.
• Develops and implements new policies and procedures for new products.
• Reviews and updates existing policies and procedures to enhance efficiency and compliance.
• Works with branch management to develop and oversee control functions.
• Investigates and corrects operational issues with IT, accounting, internal control, risk, and audit teams.
• Conducts operational analysis and presents findings and recommendations to management.
• Participates in short and long-term organizational planning and strategy.
• Develops and improves services by consulting with users and making decisions about equipment, hardware, and software purchases.
• Guides and directs operational teams to improve performance.
• Evaluates and enhances forms and systems to achieve objectives in designated areas.
• Oversees and supports product managers in new product development and implementation.
• Works with management and staff to integrate activities, resolve operational issues, and improve customer service.
• Conducts internal surprise operational audits.
• Organizes and conducts departmental meetings to encourage educational and professional development opportunities for staff.
• Implements strategies to achieve goals assigned to the department as outlined in the annual operating plan.
• Prepares and provides reports to the Board of Directors.
• Serves as primary liaison to the branch operational teams, addressing service and production issues promptly and supporting staff.
• Leads and delegates tasks among assigned staff.
• Conducts annual performance reviews and provides feedback and corrective action as necessary.
• Provides coaching, recognition, motivation, and skill development to staff members.
• Communicates effectively among teams, ensuring all members have the appropriate tools and information to perform their roles.
• Administers personnel policies and procedures, including time and attendance.
• Ensures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Supports other areas of the department and the Bank as needed.
• Performs tasks supportive of essential functions, which may be altered or redesigned based on individual circumstances.

Ancillary Functions

• Leads and delegates tasks among assigned staff.
• Conducts annual performance reviews and provides feedback and corrective action as necessary.
• Provides coaching, recognition, motivation, and skill development to staff members.
• Communicates clearly among teams, ensuring all members have the appropriate tools and information to perform their roles.
• Administers personnel policies and procedures, including time and attendance.
• Ensures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Supports other areas of the department and the Bank as needed.
• Performs tasks supportive of essential functions, which may be altered or redesigned based on individual circumstances.

Skills

• Clearly communicates in English; proficient in reading, writing, grammar, and mathematics.
• Proficient in interpersonal relations, communicative, and leadership skills.
• Demonstrated supervisory skills.
• Thorough knowledge of banking operations, laws, and regulations.
• Thorough knowledge of bank products, operations, and services.
• Proficient in PC skills, including Microsoft Office Suite and the Internet.

Requirements

• A B.S. or B.A. degree in a related field normally required.
• Minimum of five (5) years' related experience in community banking Operations.